Frequently Asked Questions

Registration

How do I register my band or tag?

You can register both QR Snap Bands and NFC Tags in the same way.

Option 1 (easiest on a phone)

  • QR Snap Band: Scan the QR code on the product using your phone's camera.
  • NFC Tag: Tap the tag with an NFC-enabled smartphone.

You'll be guided through creating an account and registering your product.

Option 2 (laptop, computer, or phone)

Your product is active immediately once registered.

What's a Product Code or URN?

The Product Code (also called a URN) is the unique identifier printed on your band or tag, next to the QR code.

It looks something like: P-1125-9054

The letter at the start shows the product type:

  • P = Personal / Emergency
  • M = Medical
  • S = School
  • A = Allergy

Can't find it? Send a clear photo of your product to info@safeandsnappy.com and we'll help.

Can I register multiple bands or tags?

Yes. You can register multiple products under one account.

Each band or tag has:

  • its own Product Code
  • its own information profile

You can also manage multiple profiles in one account, which is ideal for families.

Can I update my information after registering?

Yes. Log in at safeandsnappy.com, find your product in the dashboard, click Edit, and update any details.

Changes take effect immediately.

Scanning, Tapping & Notifications

Do people need an app to scan or tap my product?

No. There is never an app to download, for you or for whoever finds the product.

  • QR Snap Bands: Scanned with any smartphone camera.
  • NFC Tags: Tapped with an NFC-enabled smartphone.

Which phones work?

QR Snap Bands work on any smartphone. If it has a camera, it can scan the code. No NFC needed.

NFC Tags need an NFC-enabled phone. Most phones in everyday use have this, but not all:

  • iPhone XS, XR and newer (11, 12, 13, 14, 15, 16, 17, and all Pro, Plus and Max versions): hold the top edge of the phone near the tag and the page opens on its own.
  • iPhone 7, 8 and X: can read the tag, but the finder has to open the NFC Tag Reader in Control Centre first.
  • iPhone 6, 6s and SE (1st generation): cannot read NFC tags at all.
  • Android: every Samsung Galaxy S, Note and Z model has NFC, as do most mid-range and premium phones from other brands. Some budget handsets don't, including parts of Samsung's entry-level A range.

The phone also needs to be awake and unlocked.

If the widest possible compatibility matters to you, for example if your child might be found by anyone at all, choose a QR Snap Band.

Does the scanner need internet access?

Yes. An internet connection is needed to open the information page.

What if there's no phone signal?

If there's genuinely no connection, such as a basement or a dead spot, the scan page won't load.

This is why the important information is also printed on the outside of the band or tag. A finder can see at a glance that someone is, for example, Type 1 diabetic, epileptic, asthmatic, autistic or non-verbal, without needing a phone at all.

In practice, a lost child is usually taken to a reception or holding area, and someone who is unwell is on their way to hospital. Both have a connection.

Is this a GPS tracker?

No. Safe & Snappy products contain no GPS, no battery and no transmitter. They cannot be used to track anyone, and there is no way to see where a wearer is at any given moment.

However, there is a share location feature.

Location only ever comes from the person who scans, and only if they choose to share it. The scan page shows a red flashing button reading "Click here to show your location to reunite quicker". If the finder has location services switched on and taps it, your first emergency contact receives an email with the exact scan location and a map showing how to get there.

Does it work abroad?

Yes. Bands and tags work in most countries. There's nothing to set up or switch on, no roaming charges, and no app for the finder to download. All they need is an internet connection.

The exception is countries that heavily restrict or filter the internet, such as China, Iran and North Korea. We haven't tested the scan page in those places and can't promise it will load.

Worth remembering either way: the condition printed on the outside of the band or tag can be read by anyone, anywhere, with no phone and no internet at all.

Will I be notified when my band or tag is scanned or tapped?

Yes. You'll receive an email alert showing:

  • the time of the scan or tap
  • the location (if the scanner chooses to share it)

Why might the email not include a location?

When someone scans or taps your product, they're asked if they'd like to share their location.

If they decline, or don't respond within 10 seconds, the email will say location not provided. Location sharing is optional to respect the scanner's privacy.

Will I get an email for every scan or tap?

To avoid notification overload, you'll receive a maximum of 3 email alerts per product within any 5-minute window.

All scans and taps are still logged in your dashboard.

Product & Durability

Do the bands or tags need batteries or charging?

No.

  • QR Snap Bands use a printed QR code.
  • NFC Tags use passive NFC technology.

Neither requires batteries, charging, or maintenance.

Are the products waterproof?

Yes. All Safe and Snappy products are designed for:

  • swimming
  • bathing
  • rain
  • everyday wear

What sizes are available?

Silicone NFC Wristbands
Available in two sizes.

Small
Fits wrists 13cm to 17cm
Approx. ages 2 to 8
Strap length 190mm, width 20mm

Standard
Fits wrists 17.5cm to 22.5cm
Approx. ages 8 to adult
Strap length 244mm, width 19.8mm

Not sure which to choose? Wrap a piece of string around the wrist, mark where it meets, then measure the string flat against a ruler.

QR Snap Bands
One-size adjustable fit for children and most adults.
Size: 215mm length × 25mm width

NFC Tags
Compact, lightweight clip-on tags designed for clothing, bags, lunch boxes, or coats.

Privacy & Security

Is my information safe?

Yes. Your information is stored securely and encrypted. We comply fully with UK GDPR.

What's shown depends on the product type:

  • Emergency Contact products: First name, emergency contacts, and notes only
  • Medical products: The wearer's name may be shown to help emergency responders

Full personal details are never publicly displayed unnecessarily.

Can I delete my data?

Yes. Log into your account and delete the registration at any time.

The product will become inactive and show an "unregistered" message if scanned or tapped.

What happens if I lose my band or tag?

Log into your account and delete the registration for the lost product.

Each product has a unique code and cannot be transferred. You'll need to order and register a new one.

Can I transfer my band or tag to someone else?

No. Each product is linked to a unique Product Code.

To give it to someone else, you must:

  • Delete your registration
  • Allow them to create their own account
  • Register the product fresh

Orders & Delivery

How long does delivery take?

  • Orders ship within 1–2 business days
  • UK delivery: 2–4 working days via Royal Mail 48 Tracked

How much is shipping?

  • UK: £2.75 (Royal Mail 48 Tracked)
  • EU: £14.99 (2–11 business days)
  • Rest of World: £23.99 (3–17 business days)

Do you ship internationally?

Yes. We ship to the EU and worldwide.

What's your returns policy?

Unused and unregistered products can be returned within 14 days for a full refund.

Do you offer bulk or school orders?

Yes. Email info@safeandsnappy.com for bulk or school pricing.

Support

How do I contact you?

Email info@safeandsnappy.com

We aim to respond within 24 hours.

I can't find my Product Code

Send a clear photo of your band or tag to info@safeandsnappy.com and we'll help you locate it.